❓ 1. Do you offer after-sales service and tech support? What's the response time?
A: Yes, we provide comprehensive after-sales service, including 24/7 multi-language online tech support (English, Spanish, Russian, etc.), ensuring quick responses across time zones. For complex issues, we offer remote assistance, typically providing an initial solution within 1-2 hours.
❓ 2. How can I get spare parts if the machine breaks down?
A: We have multiple spare parts warehouses globally (e.g., USA, Germany) to ensure fast delivery of common parts. We provide a detailed parts list for you to stock key components in advance, all at competitive prices.
❓ 3. Is this machine compatible with use in my country? (Voltage, Certifications)
A: Yes, our machines support global voltage (100-240V) auto-switching and are certified with CE, FDA, RoHS, meeting import and use standards in most countries. Please inform us of your destination country when ordering for final confirmation.
❓ 4. Do you offer sample marking? How can I ensure the marking effect meets my requirements?
A: We offer free sample marking service. Just provide us with your sample or material specs. We will mark it and send you a video for confirmation, ensuring you are satisfied with the result before placing your order.
❓ 5. What is the lifespan of the laser source? How is power decline addressed?
A: We use high-quality laser sources from brands like JPT and etc., with a typical lifespan of 50,000-100,000 hours. Thanks to the modular design, replacing the laser source is quick and cost-effective if power decline occurs after long-term use.
❓ 6. What materials can this machine process?
A: This fiber laser marker is designed for metals and plastics, excelling at marking stainless steel, aluminum, copper, alloys, plated materials, ABS, PC, etc. For non-metals like wood or leather, we recommend our CO2 laser models.